Mummyduck Customs
HEL and back Hoodie
HEL and back Hoodie
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Shipping & Returns
Shipping & Returns
Delivery
We strive to process and ship orders as quickly as possible from our print-on-demand partner. Please note that since each product is made to order, fulfillment and shipping times may vary.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at harri@mummyduck.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
- Multiple Items: If you have ordered multiple items, please be aware that they may be shipped separately from different fulfillment centers. This means that you may receive your items in separate packages and at different times.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at harri@mummyduck.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at harri@mummyduck.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Contact: harri@mummyduck.com
Materials
Materials
Say hi to the go-to choice for versatile comfort! Made from 50% cotton and 50% polyester, this sweatshirt offers softness, warmth, and enduring quality. Air-jet spun yarn ensures a gentle touch on your skin, while the quarter-turned design keeps it crease-free.
- 50% cotton, 50% polyester
- Fabric weight: 8.0 oz/yd² (271 g/m²)
- Pre-shrunk
- 1x1 athletic rib-knit collar with spandex
- Air-jet spun yarn with a soft feel
- Double-needle stitched collar, shoulders, armholes, cuffs, and hem
- Quarter-turned to avoid crease down the middle
- Blank product sourced from Nicaragua, El Salvador or Honduras
This product is made on demand. No minimums.
- Traceability:
- Knitting—Honduras, Bangladesh
- Dyeing—Honduras, Bangladesh
- Manufacturing—Nicaragua, Honduras, Bangladesh, or El Salvador
- Contains 0% recycled polyester
- Contains 0% dangerous substances
- This item releases plastic microfibers into the environment during washing
Dimensions
Dimensions
A Length
Place the end of a measuring tape beside the collar at the top of the garment (high point shoulder). Pull the tape to the bottom of the item.
B Width
Place the end of a measuring tape at one side of the chest area and pull the tape across to the other side of the product.
C Sleeve length
Place the end of a measuring tape at the center back of the collar, then pull the tape along the top seam of the sleeve. When you get to the shoulder hold the tape in place at the shoulder and continue to pull down the sleeve until you reach the hem of the sleeve.
Size chart
| SIZE LABEL | LENGTH | WIDTH | SLEEVE LENGTH |
| S | 27 | 20 | 33 ½ |
| M | 28 | 22 | 34 ½ |
| L | 29 | 24 | 35 ½ |
| XL | 30 | 26 | 36 ½ |
| 2XL | 31 | 28 | 37 ½ |
| 3XL | 32 | 30 | 38 ½ |
| 4XL | 33 | 32 | 39 ½ |
| 5XL | 34 | 34 | 40 ½ |
Size chart
| SIZE LABEL | LENGTH | WIDTH | SLEEVE LENGTH |
| S | 68.6 | 50.8 | 85 |
| M | 71 | 56 | 87.6 |
| L | 73.7 | 61 | 90.2 |
| XL | 76.2 | 66 | 92.7 |
| 2XL | 78.7 | 71 | 95.3 |
| 3XL | 81.3 | 76.2 | 97.8 |
| 4XL | 83.8 | 81.3 | 100.3 |
| 5XL | 86.4 | 86.4 | 103 |
Care Instructions
Care Instructions
Everyone needs a cozy go-to hoodie to curl up in, so go for one that's soft, smooth, and stylish. It's the perfect choice for cooler evenings!
• 50% pre-shrunk cotton, 50% polyester
• Fabric weight: 8.0 oz/yd² (271.25 g/m²)
• Air-jet spun yarn with a soft feel and reduced pilling
• Double-lined hood with matching drawcord
• Quarter-turned body to avoid crease down the middle
• 1 × 1 athletic rib-knit cuffs and waistband with spandex
• Front pouch pocket
• Double-needle stitched collar, shoulders, armholes, cuffs, and hem
• Blank product sourced from Honduras, Mexico, or Nicaragua
Size guide
| LENGTH | WIDTH | |
| S (inches) | 27 | 20 |
| M (inches) | 28 | 22 |
| L (inches) | 29 | 24 |
| XL (inches) | 30 | 26 |
| 2XL (inches) | 31 | 28 |
| 3XL (inches) | 32 | 30 |
| 4XL (inches) | 33 | 32 |
| 5XL (inches) | 34 | 34 |
| LENGTH | WIDTH | |
| S (cm) | 68.6 | 50.8 |
| M (cm) | 71.1 | 55.9 |
| L (cm) | 73.7 | 61 |
| XL (cm) | 76.2 | 66 |
| 2XL (cm) | 78.7 | 71.1 |
| 3XL (cm) | 81.3 | 76.2 |
| 4XL (cm) | 83.8 | 81.3 |
| 5XL (cm) | 86.4 | 86.4 |
