FAQ

FAQ

Find answers to our most frequently asked questions below. If you can't find what you're looking for, please contact us and we'll get in touch within 24 hours.

Where are you located?

Mummyduck Customs is designed by Harri in Helsinki, Finland. Our products are printed and fulfilled on demand by partner facilities in the USA, EU, and Japan, depending on the item and your delivery address. Orders to EU addresses are fulfilled from our EU facility where possible; some larger sizes are only printed in the USA, so those specific items may take a little longer to reach EU customers.

When will my order ship?

Orders are typically printed and shipped within 2-6 business days. You will receive a shipping confirmation email with tracking information once your order leaves our facility. Actual transit time depends on your location and the carrier; please allow extra time for the postal service to scan and process tracking updates after pickup.

How much does shipping cost?

Shipping costs are calculated and shown at checkout based on your delivery address, the items ordered, and the fulfillment location. US customers are charged standard US domestic shipping rates when their order ships from our US facility; EU customers are charged EU shipping rates when their order ships from our EU facility.

Do you ship internationally?

We ship to most countries. Orders shipped internationally may be subject to import duties, taxes, or customs fees charged by your country upon arrival. These are the responsibility of the customer and are not included in our shipping charges or controlled by us. We are not responsible for delays caused by customs processing. If your country is not available at checkout, contact us at harri@mummyduck.com and we will do our best to add it.

How are items shipped?

Apparel, including t-shirts, sweatshirts and hoodies, ships in a protective plastic bag. Mugs and similar items ship in a cardboard box. Multiple items may be shipped separately from different fulfillment centers.

Do you accept returns or exchanges?

We offer a 30-day return policy. You have 30 days after receiving your item to request a return. Your item must be unworn, unused, with tags, and in its original packaging, and you'll need your receipt or proof of purchase. To start a return, contact us at harri@mummyduck.com before sending anything back.

If you are an EU consumer, you additionally have the right to cancel or return your order within 14 days of receiving it, for any reason and without needing to justify it, under the EU Consumer Rights Directive. This right does not apply to goods made to your specifications or clearly personalized, or to sealed goods unsealed after delivery for hygiene reasons, as defined in the official Refund Policy.

If your item arrives damaged, defective, or misprinted, contact us within 30 days of delivery at harri@mummyduck.com with your order number and a photo of the issue. For packages lost in transit, claims must be submitted within 30 days of the estimated delivery date.

I love your graphics. Do you do custom work?

Yes. Email us at harri@mummyduck.com with a brief description of your project.