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FAQ
Where are you located?
Harri the designer is in Helsinki Finland. Items are printed ect. in US, EU, and some even in Japan. Large sizes are printed in the US, so orders from the EU may take a bit longer to arrive.
When will my order ship?
The print-on-demand items usually ship in 2-6 days. You should receive an email once your item has shipped along with tracking info. It may take some time for the post office to scan and receive it. If your package is lost, stolen, or damaged in transit. Contact harri@mummyduck.com and we will replace those items.
Do you ship internationally?
Yes! US customers get items from US by domestic shipping fee. EU customers get items from EU.
You may incur import duties or other customs fees depending on your country of residence. We can't keep track of these, and are not responsible if your order gets held up in customs. If you do not see your country available in the shipping options, please send us an email and we can most likely add it.
How do items are shipped?
All shirts and hoodies are shipped in plastic bag. Mugs are shipped in cardboard box.
Do You accept returns or exchanges?
We want your shirts to fit you. All unworn and unwashed shirts can be returned or exchanged within 30 days of purchase. Please contact us at harri@mummyduck.com for return instructions and a return label. Exchanges are free but the shipping price will not be refunded for returned items.
Due to their delicate nature, items cannot be returned or exchanged unless damaged during shipping.
All sale items are final sale and not eligible for returns.
More detailed return and refund policy click here.
Where’s my refund?
Once your return is received, we will send you an email to notify you that we have received your returned item and processed your refund.
A credit will automatically be applied to your credit card or original method of payment. Please be patient. It may take time before your bank posts your refund.
I love your graphics. Do you do custom work?
Yes! Email us at harri@mummyduck.com with a brief description of your project.
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